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Open raja indo with clear Legal terms

raja indo sets out the Legal terms behind account access, wallet records and policy requests before you enter the lobby.

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raja indo Open raja indo with clear Legal terms
CONTACT PATHS

Switch to direct help for Legal questions

A clear contact path helps you resolve a Legal concern without guessing which team to approach.

Account policy request Use the support route shown after account access when you need clarification about a Legal term, an account restriction or a phone-verification request. Include your account identifier and the policy point you are asking about so we can keep the response focused.
Payment record query For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, send the payment reference and date through the cashier-linked support path. We can then compare the receipt status with the account record without asking you to disclose a password.
Access and rights contact If you want to ask about access, correction, deletion or a policy change, use the contact route displayed in your account. State the request plainly, and we will explain the next verification step where one is needed to protect your account.
DATA PRACTICE

Browse how our Legal process works

Legal handling is practical: we connect each request to the right account record, check the relevant policy, and explain what can happen next.

Data handling

We use account details to operate the account, respond to policy requests and connect a payment reference with the correct account. When you contact us, share the smallest useful set of details; passwords and private wallet credentials should stay private.

Cookie choices

Cookies can help retain sign-in context and keep a Legal page or account route working across your device. Check your browser controls if you want to manage them, knowing that changing cookie settings may affect access to some account functions.

Account security

A phone verification step may be required before account access or before we act on a sensitive request. This helps us distinguish the account holder from an unsupported request. We will not need your password to discuss a policy route.

Record retention

We retain account, policy and transaction records only for the operational or Legal purpose that calls for them. A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may remain linked to a transaction record while that purpose continues.

Change requests

You can ask us to correct an inaccurate account detail or explain how a stored record is used. Send the request through the support path in your account, identify the affected record, and complete any reasonable verification needed to protect your information.

Policy contact

For a question about Legal wording, access eligibility or a policy update, contact us through the route shown in the account area. We will identify the applicable process and tell you whether the request needs an account, payment or identity reference.

Check answers before opening your account

These Legal questions cover the points Indonesian account holders usually need before they proceed. We keep the answers tied to account access, personal records, payment references and contact rights rather than general lobby features. If your situation does not fit an answer, use the support route shown in your account and describe the exact policy issue.

Legal covers the terms for account access, policy use, personal data, cookies, payment records, restrictions and contact requests. Read the notice before opening an account. Access depends on local law, and our support route can explain a clause tied to your account.

Access is available only where local law permits. Before opening an account, confirm that use is allowed in your location and complete the requested account steps. If you are unsure about eligibility, contact support through the account route rather than attempting to bypass a check.

Phone verification helps connect an account request with the person seeking access and protects sensitive changes. We may require it before account entry or before handling a rights request. Keep the verification details private and never send your password through support.

A DANA or QRIS payment can create a transaction reference linked to your account and cashier status. We use that record to investigate receipt or status questions. Send the reference through support, but do not disclose a wallet PIN, password or full private credential.

Yes, you can request clarification or correction of an inaccurate account detail through the contact path shown in your account. Identify the affected field and complete any verification we require. We will explain the next step and whether the request affects account access.

Send a removal request through the account support route and describe the record you mean, such as a policy contact or payment reference. We will assess the request against the purpose for retention, explain the result, and request verification when needed.

Use the support channel displayed in your account and name the policy section or update date you are asking about. We can explain what changed, when it applies and whether another account step is required. Keep your request focused on the Legal point.

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