Reference

Open raja indo Terms & Conditions

The raja indo Terms & Conditions set the rules for opening an account, using DANA, OVO, GoPay and QRIS, and entering the lobby where local law permits.

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HELP PATHS

Switch to support when terms feel unclear

A clear support path helps you act on the Terms & Conditions instead of guessing about an account or wallet decision.

Account access If phone verification blocks your account, contact support from the available account route and identify the exact Terms & Conditions point you need explained. We can ask for account details needed to confirm ownership before discussing access.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and wallet status shown in your account. We use those details to separate a policy restriction from a pending payment or an ownership mismatch.
Policy changes When you want to question a rule or request a correction, quote the relevant paragraph and explain the change you seek. We record the request against your account so the response addresses the Terms & Conditions directly.
ACCOUNT SAFEGUARDS

Browse how we apply these conditions

The Terms & Conditions work alongside practical account controls: we check ownership, limit access to the account holder and keep a record of policy-related requests.

Data handling

We use account details, phone verification data and transaction references to apply the Terms & Conditions, investigate account questions and respond to requests. We do not treat an unverified message as proof that the sender owns the account.

Cookies

Cookies can keep your session and selected policy page available while you move between login and account areas. You can manage browser cookie settings, but disabling them may interrupt access checks or require you to sign in again.

Account security

Keep your login details private and use the account path rather than sending credentials in a message. A new device or unusual access pattern may require phone verification before we discuss your wallet status or change account details.

Record retention

We retain account, payment and policy-contact records for as long as needed to operate the service, handle disputes and meet applicable requirements. A retention request can be raised with the account identifier and the records involved.

Correction requests

If your name, phone detail or account record is incorrect, contact us with the requested correction and supporting account details. We may verify ownership first, then assess the change against the Terms & Conditions.

Contact ownership

Questions about privacy, cookies, retention or account access should come through the support route linked to your account. Include a clear subject and transaction reference where relevant so the request reaches the right policy contact.

Check your Terms & Conditions questions

These answers cover the practical questions we hear before an account is opened or when a policy decision affects access. The Terms & Conditions remain the controlling text, including any stated effective date and local eligibility wording. If your situation involves a wallet mismatch, device change or account correction, contact us with the account details so we can apply the relevant rule to your case.

They cover account creation, phone verification, account ownership, lobby access, payment handling, wallet checks, device access, data use, cookies, policy changes and contact requests. Access depends on local law, so read the current Terms & Conditions before opening or using an account.

Yes. Access depends on local law and may be available only where local law permits. Your account details and phone verification can be checked before access continues. If your location or eligibility is unclear, contact support before attempting another login.

The Terms & Conditions describe how DANA, OVO, GoPay and QRIS may be used when shown in your account. Wallet ownership and transaction details may be checked. A mismatch, incomplete reference or pending status can delay account action while we verify the record.

A device change can start another account check under the Terms & Conditions. Use your normal login path and complete phone verification if requested. Do not send your password or wallet credentials to support; provide the account identifier so ownership can be assessed.

Send a request through the available account support path with the incorrect field, the proposed correction and details that help identify your account. We may verify ownership before changing the record, and the request is assessed under the current Terms & Conditions.

Quote the policy section or account message that caused concern, then include your account identifier and any relevant transaction reference. We will assess whether the restriction relates to eligibility, verification, wallet ownership, device access or another stated condition.

Yes. The Terms & Conditions explain that cookies may support login continuity and that account or transaction records may be retained for operation, disputes and applicable requirements. Contact us with the account details and specify whether you seek access, correction or deletion.

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